Privacy policy

Q: How long does shipping take?

Orders are processed within 2 business days of purchase. Standard delivery then takes 4–8 business days from dispatch to all our main destinations (United States, United Kingdom, European Union, Canada, Australia and New Zealand). An express shipping option is also available at checkout for faster delivery. All delivery timeframes are business days, excluding weekends and public holidays.

Q: Do you ship to my country?

Pianizzo currently ships to the United States , United Kingdom , European Union , Canada , Australia and New Zealand . Shipping is free on every order to these destinations, with no minimum purchase required. All applicable import duties and taxes are already included in your order total at checkout, so there are no additional fees upon delivery. If your country is not listed above, please contact us at contact@pianizzo.com before placing your order to confirm availability.

Q: What are the return rules?

We offer a 30-day return policy from the date you receive your item, valid for all customers worldwide. To be eligible, items must be returned unworn, unused, with all original tags attached and in their original packaging , with proof of purchase. To initiate a return, contact us at contact@pianizzo.com — items returned without prior approval will not be accepted. Custom or personalised orders, sale items and gift cards are non-returnable. Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged or incorrect.

Last updated: May 20, 2026

Pianizzo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pianizzo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel, and your past transactions.
Communications with us including the information you include when contacting our customer support.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you navigate them.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, tailor, and improve the Services. To process your payments, fulfill your orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience for you.
Marketing and advertising. To send marketing and promotional communications by email or postal mail, and to show you relevant advertisements on the Services or other websites, including based on your activity and purchases.
Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect or take action against potentially fraudulent or malicious activity.
Communicating with you. To provide customer support and maintain our business relationship with you.
Legal compliance. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

Service providers and vendors, such as Shopify, for IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Business and marketing partners, to provide marketing services and advertising. We use Shopify to support personalized advertising with third-party services based on your online activity. Our partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of the sharing of your information for targeted advertising purposes. You can exercise this right here.
When you direct or consent to disclosure, such as to ship your products or through your use of social media integrations.
Within our corporate group, including affiliates.
In connection with a business transaction such as a merger, or to comply with legal obligations, enforce applicable terms, or protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside. Shopify may also make use of personal information collected about your interactions with our store, along with other merchants, to provide enhanced features. In these circumstances, Shopify is responsible for the processing of your personal information. To learn more, visit the Shopify Consumer Privacy Policy. To exercise your rights in relation to data processed by Shopify, visit the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites. Information you share on public or semi-public venues, including third-party social networks, may be viewable by other users without limitation as to its use by us or by any third party. Our inclusion of such links does not imply endorsement of their content or operators.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information about individuals under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, please contact us at the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no security system is entirely impenetrable. We recommend that you do not use unsecured channels to communicate sensitive information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know. You may request access to the personal information we hold about you.
Right to Delete. You may request that we delete personal information we maintain about you.
Right to Correct. You may request that we correct inaccurate personal information.
Right of Portability. You may request a copy of your personal information and, in certain circumstances, that we transfer it to a third party.
Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes. You can exercise this right here. If you visit our website with the Global Privacy Control signal enabled, we will treat this as an opt-out request for that device and browser. To learn more, visit globalprivacycontrol.org.
Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe link in any such email. We may still send you non-promotional emails related to your account or orders.

If you reside in the United Kingdom or European Economic Area, you may also exercise the following rights:

Objection to Processing and Restriction of Processing: You may ask us to stop or restrict processing of your personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may withdraw it at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf, subject to verification requirements. We will not discriminate against you for exercising these rights.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

If you are located in Belgium or the European Economic Area, you may lodge a complaint with the competent supervisory authority. Our lead supervisory authority is the Belgian Data Protection Authority (Autorité de la protection des données / Gegevensbeschermingsautoriteit — APD-GBA), reachable at www.dataprotectionauthority.be. For a full list of EU supervisory authorities, visit the European Data Protection Board.

International Transfers

We may transfer, store, and process your personal information outside the country in which you reside. If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date. Notice will be provided as required by applicable law.

Contact

For any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please contact us:

Email: contact@pianizzo.com Address: Rue du Trône 100, Ixelles, 1050, Belgium

For the purpose of applicable data protection laws, Pianizzo is the data controller of your personal information.

Rated 4.8 / 5 based on 3,479 reviews on

John Walker, 2 hours ago

Exactly what I expected

Ordered the half-zip two weeks back. Arrived in three days, well packaged. Photographs don't do it justice — feels substantial in hand and layers properly under a jacket. Quiet design, the kind you forget you're wearing. Recommended.

Brenda, 14 hours ago

Looks like proper tailoring

Bought a linen shirt for my partner. Looks like proper tailoring. He wears it every weekend.

Marco T., 20 hours ago

Sorted a shipping issue

Had a delay with my linen set order. Got in touch through their socials and the team was quick to respond. They reshipped at no charge and everything arrived in perfect condition. Quality of the pieces matched the service.

Mario C., 1 day ago

Pianizzo

Delivery in a few days, as stated. Picked up a polo, two pairs of trousers, and a linen shirt. Reads as proper menswear — refined, considered, masculine. No notes.

Helena R., 1 day ago

Gift for my husband

Bought my husband a cashmere turtleneck for his birthday. The build quality is noticeably better than I'd expected at this price. Their team helped me sort sizing before ordering and answered every question. Effortless from start to finish.

Jess, 1 day ago

Sorted without fuss

Their pieces are well made. Had a minor query about polo sizing and they sorted it within a day. Professional throughout.

Frédéric M., 2 days ago

After-sales service worth noting

Lovely linen shirt, fine finish. Had a small issue with the collar and customer service handled it like proper professionals. Nothing else to add — well done.

Alessandro P., 2 days ago

A safe bet

Ordered a polo and a pair of cotton trousers. Quality is there and the design is tasteful. Recommended without hesitation.

Samuel P., 2 days ago

Solid addition to the rotation

The wool sweater is a strong piece. Wearing it through the colder months — substantial, well finished, no pilling. Worth the spend.

Alessio, 2 days ago

Will buy again

Picked the linen tee and a pair of cotton trousers. Both go with everything I own. Build quality stands out — nothing else quite at this level for the price.

Tony R., 2 days ago

Fair value, proper service

Picked up a couple of cotton polos. Nicely made, sensible pricing. Customer service was straightforward and helpful. Will be back.

Vladimir T., 3 days ago

Simple and elegant

The Reggio sunglasses. Refined frame, clean lines, sit well. Exactly what I was after.

Andreas, 3 days ago

Stand behind their work

Bought a wool turtleneck and a linen shirt three years back and wear them regularly. The turtleneck developed a small snag during normal wear. Got in touch — the team handled it promptly, sorted a replacement without fuss. After years of use, that's the kind of service that earns repeat business. Impressed.

Pedro G., 3 days ago

Both ends well done

Picked up a linen set. Products and customer service in equal measure. Recommended.

Abdul E., 3 days ago

Quality matched by service

Genuinely pleased with the experience. The linen shirt looks more refined in person than online — proper craftsmanship comes through. What stood out more, though, is how they handled a query during the process. They followed up until it was sorted properly. Rare to find that combination — well-made products and a team that actually cares. Recommended.

Anthony V., 3 days ago

Considered design, quality build

Two pairs of loafers ordered across the year, both in suede. Considered design and proper build quality. Customer service is steady whenever needed. Nothing else to ask for.

Khalil, 3 days ago

Earned a returning customer

The loafers: clean, refined, well proportioned. The service: quick, dependable, fair. Damaged one of the pair a few months in by accident. Reached out, they arranged a replacement without hesitation. That's why I'll keep coming back.

Georgios G., 4 days ago

Holds up over time

Wearing a wool turtleneck and cotton trousers I bought years back — still look as they did day one. When I needed support recently, response was quick and thorough even after that much time. Best end-to-end experience I've had in this space.

Carina S., 4 days ago

Sorted my sizing mistake

Second order — first was smooth, second time I had sizing wrong on a linen shirt. Left a note, they reached out with a solution. The pieces hold up to daily wear. Service that follows through is rare — appreciated.

Kerem Ç., 4 days ago

Clean and well made

Quality is there, the lines are clean, delivery was quick. Happy with the polo and the trousers.

Need help?

Frequently Asked Questions

How do I track my order?

Every order is shipped with a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. You can follow your delivery in real time directly on our website using the Track your order page — just enter your order number and email. If you have not received your tracking information within 3 business days of your order confirmation, please contact us at contact@pianizzo.com.

How long does shipping take?

Orders are processed within 2 business days of purchase. Standard delivery then takes 4–8 business days from dispatch to all our main destinations (United States, United Kingdom, European Union, Canada, Australia and New Zealand). An express shipping option is also available at checkout for faster delivery. All delivery timeframes are business days, excluding weekends and public holidays.

Do you ship to my country?

Pianizzo currently ships to the United States, United Kingdom, European Union, Canada, Australia and New Zealand. Shipping is free on every order to these destinations, with no minimum purchase required. All applicable import duties and taxes are already included in your order total at checkout, so there are no additional fees upon delivery. If your country is not listed above, please contact us at contact@pianizzo.com before placing your order to confirm availability.

What payment methods are available?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as the additional secure payment methods displayed at checkout. All transactions are processed through an SSL-encrypted connection, ensuring your financial information is always protected.

Is it possible to change my shipping address?

Address changes can only be made before your order is dispatched. Since orders are processed within 2 business days, please contact us as soon as possible at contact@pianizzo.com with your order number if you need to update your delivery address. Once the order has shipped, we are unable to redirect it, and Pianizzo cannot be held responsible for orders that are undeliverable due to an incorrect address.

What are the return rules?

We offer a 30-day return policy from the date you receive your item, valid for all customers worldwide. To be eligible, items must be returned unworn, unused, with all original tags attached and in their original packaging, with proof of purchase. To initiate a return, contact us at contact@pianizzo.com — items returned without prior approval will not be accepted. Custom or personalised orders, sale items and gift cards are non-returnable. Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged or incorrect.