Shipping policy

Q: How long does shipping take?

Orders are processed within 2 business days of purchase. Standard delivery then takes 4–8 business days from dispatch to all our main destinations (United States, United Kingdom, European Union, Canada, Australia and New Zealand). An express shipping option is also available at checkout for faster delivery. All delivery timeframes are business days, excluding weekends and public holidays.

Q: Do you ship to my country?

Pianizzo currently ships to the United States , United Kingdom , European Union , Canada , Australia and New Zealand . Shipping is free on every order to these destinations, with no minimum purchase required. All applicable import duties and taxes are already included in your order total at checkout, so there are no additional fees upon delivery. If your country is not listed above, please contact us at contact@pianizzo.com before placing your order to confirm availability.

Q: What are the return rules?

We offer a 30-day return policy from the date you receive your item, valid for all customers worldwide. To be eligible, items must be returned unworn, unused, with all original tags attached and in their original packaging , with proof of purchase. To initiate a return, contact us at contact@pianizzo.com — items returned without prior approval will not be accepted. Custom or personalised orders, sale items and gift cards are non-returnable. Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged or incorrect.

Last updated: May 2026

Free Worldwide Shipping

Pianizzo offers complimentary standard shipping on all orders, with no minimum purchase required. Every order ships free, regardless of destination.

Processing Time

All orders are processed within 2 business days of purchase confirmation. Orders placed on weekends or public holidays are processed on the next available business day. You will receive an order confirmation email once your purchase is placed, and a separate shipping confirmation email with your tracking information once your order has been dispatched.

Estimated Delivery Timeframes

Destination	Standard Delivery
United States	4–8 business days
United Kingdom	4–8 business days
European Union	4–8 business days
Canada	4–8 business days
Australia	4–8 business days
New Zealand	4–8 business days

Delivery timeframes are estimates and begin from the date of dispatch, not the date of purchase. While we make every effort to ensure timely delivery, occasional delays may occur due to factors outside our control, including customs processing, carrier capacity, or local conditions. Pianizzo is not liable for delays caused by such circumstances.

All delivery estimates reflect business days, excluding weekends and public holidays.

Express Shipping

Express shipping is available at checkout for faster delivery on most destinations. Express shipping rates and estimated delivery windows are calculated at checkout based on destination, order weight, and carrier availability.

Duties and Taxes

All applicable import duties, taxes, and customs fees are included in your order total at checkout. You will not be charged any additional fees upon delivery. What you see at checkout is what you pay — nothing more.

Order Tracking

Every order ships with a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link. Tracking information may take 24–48 hours to populate after dispatch.

Address Changes

If you need to change your shipping address, contact us within 12 hours of placing your order. Once an order has been dispatched, the address cannot be changed.

Failed Deliveries and Returned Packages

Carriers attempt delivery according to their local policies. If a package is returned to us due to a non-deliverable address or unclaimed delivery, we will contact you to arrange reshipment. Reshipment costs are at the customer's expense.

Lost or Damaged Shipments

If your package arrives damaged or appears lost in transit, contact us within 7 days of the expected delivery date. We work directly with the carrier to resolve the issue and dispatch a replacement where applicable.

Contact

For shipping-specific questions, use our contact form. We respond within one business day.

Rated 4.8 / 5 based on 3,479 reviews on

John Walker, 2 hours ago

Exactly what I expected

Ordered the half-zip two weeks back. Arrived in three days, well packaged. Photographs don't do it justice — feels substantial in hand and layers properly under a jacket. Quiet design, the kind you forget you're wearing. Recommended.

Brenda, 14 hours ago

Looks like proper tailoring

Bought a linen shirt for my partner. Looks like proper tailoring. He wears it every weekend.

Marco T., 20 hours ago

Sorted a shipping issue

Had a delay with my linen set order. Got in touch through their socials and the team was quick to respond. They reshipped at no charge and everything arrived in perfect condition. Quality of the pieces matched the service.

Mario C., 1 day ago

Pianizzo

Delivery in a few days, as stated. Picked up a polo, two pairs of trousers, and a linen shirt. Reads as proper menswear — refined, considered, masculine. No notes.

Helena R., 1 day ago

Gift for my husband

Bought my husband a cashmere turtleneck for his birthday. The build quality is noticeably better than I'd expected at this price. Their team helped me sort sizing before ordering and answered every question. Effortless from start to finish.

Jess, 1 day ago

Sorted without fuss

Their pieces are well made. Had a minor query about polo sizing and they sorted it within a day. Professional throughout.

Frédéric M., 2 days ago

After-sales service worth noting

Lovely linen shirt, fine finish. Had a small issue with the collar and customer service handled it like proper professionals. Nothing else to add — well done.

Alessandro P., 2 days ago

A safe bet

Ordered a polo and a pair of cotton trousers. Quality is there and the design is tasteful. Recommended without hesitation.

Samuel P., 2 days ago

Solid addition to the rotation

The wool sweater is a strong piece. Wearing it through the colder months — substantial, well finished, no pilling. Worth the spend.

Alessio, 2 days ago

Will buy again

Picked the linen tee and a pair of cotton trousers. Both go with everything I own. Build quality stands out — nothing else quite at this level for the price.

Tony R., 2 days ago

Fair value, proper service

Picked up a couple of cotton polos. Nicely made, sensible pricing. Customer service was straightforward and helpful. Will be back.

Vladimir T., 3 days ago

Simple and elegant

The Reggio sunglasses. Refined frame, clean lines, sit well. Exactly what I was after.

Andreas, 3 days ago

Stand behind their work

Bought a wool turtleneck and a linen shirt three years back and wear them regularly. The turtleneck developed a small snag during normal wear. Got in touch — the team handled it promptly, sorted a replacement without fuss. After years of use, that's the kind of service that earns repeat business. Impressed.

Pedro G., 3 days ago

Both ends well done

Picked up a linen set. Products and customer service in equal measure. Recommended.

Abdul E., 3 days ago

Quality matched by service

Genuinely pleased with the experience. The linen shirt looks more refined in person than online — proper craftsmanship comes through. What stood out more, though, is how they handled a query during the process. They followed up until it was sorted properly. Rare to find that combination — well-made products and a team that actually cares. Recommended.

Anthony V., 3 days ago

Considered design, quality build

Two pairs of loafers ordered across the year, both in suede. Considered design and proper build quality. Customer service is steady whenever needed. Nothing else to ask for.

Khalil, 3 days ago

Earned a returning customer

The loafers: clean, refined, well proportioned. The service: quick, dependable, fair. Damaged one of the pair a few months in by accident. Reached out, they arranged a replacement without hesitation. That's why I'll keep coming back.

Georgios G., 4 days ago

Holds up over time

Wearing a wool turtleneck and cotton trousers I bought years back — still look as they did day one. When I needed support recently, response was quick and thorough even after that much time. Best end-to-end experience I've had in this space.

Carina S., 4 days ago

Sorted my sizing mistake

Second order — first was smooth, second time I had sizing wrong on a linen shirt. Left a note, they reached out with a solution. The pieces hold up to daily wear. Service that follows through is rare — appreciated.

Kerem Ç., 4 days ago

Clean and well made

Quality is there, the lines are clean, delivery was quick. Happy with the polo and the trousers.

Need help?

Frequently Asked Questions

How do I track my order?

Every order is shipped with a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. You can follow your delivery in real time directly on our website using the Track your order page — just enter your order number and email. If you have not received your tracking information within 3 business days of your order confirmation, please contact us at contact@pianizzo.com.

How long does shipping take?

Orders are processed within 2 business days of purchase. Standard delivery then takes 4–8 business days from dispatch to all our main destinations (United States, United Kingdom, European Union, Canada, Australia and New Zealand). An express shipping option is also available at checkout for faster delivery. All delivery timeframes are business days, excluding weekends and public holidays.

Do you ship to my country?

Pianizzo currently ships to the United States, United Kingdom, European Union, Canada, Australia and New Zealand. Shipping is free on every order to these destinations, with no minimum purchase required. All applicable import duties and taxes are already included in your order total at checkout, so there are no additional fees upon delivery. If your country is not listed above, please contact us at contact@pianizzo.com before placing your order to confirm availability.

What payment methods are available?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as the additional secure payment methods displayed at checkout. All transactions are processed through an SSL-encrypted connection, ensuring your financial information is always protected.

Is it possible to change my shipping address?

Address changes can only be made before your order is dispatched. Since orders are processed within 2 business days, please contact us as soon as possible at contact@pianizzo.com with your order number if you need to update your delivery address. Once the order has shipped, we are unable to redirect it, and Pianizzo cannot be held responsible for orders that are undeliverable due to an incorrect address.

What are the return rules?

We offer a 30-day return policy from the date you receive your item, valid for all customers worldwide. To be eligible, items must be returned unworn, unused, with all original tags attached and in their original packaging, with proof of purchase. To initiate a return, contact us at contact@pianizzo.com — items returned without prior approval will not be accepted. Custom or personalised orders, sale items and gift cards are non-returnable. Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged or incorrect.