Frequently Asked Questions

Q: How long does shipping take?

Orders are processed within 2 business days of purchase. Standard delivery then takes 4–8 business days from dispatch to all our main destinations (United States, United Kingdom, European Union, Canada, Australia and New Zealand). An express shipping option is also available at checkout for faster delivery. All delivery timeframes are business days, excluding weekends and public holidays.

Q: Do you ship to my country?

Pianizzo currently ships to the United States , United Kingdom , European Union , Canada , Australia and New Zealand . Shipping is free on every order to these destinations, with no minimum purchase required. All applicable import duties and taxes are already included in your order total at checkout, so there are no additional fees upon delivery. If your country is not listed above, please contact us at contact@pianizzo.com before placing your order to confirm availability.

Q: What are the return rules?

We offer a 30-day return policy from the date you receive your item, valid for all customers worldwide. To be eligible, items must be returned unworn, unused, with all original tags attached and in their original packaging , with proof of purchase. To initiate a return, contact us at contact@pianizzo.com — items returned without prior approval will not be accepted. Custom or personalised orders, sale items and gift cards are non-returnable. Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged or incorrect.

Orders & Shipping

How long does shipping take?

Standard shipping takes 4–8 business days globally. Express shipping is available at checkout. Order processing takes 1–2 business days before dispatch. See our full shipping policy for details by destination.

Do you ship internationally?

Yes. We ship worldwide from our European fulfillment network with free standard shipping on all orders. Duties and import taxes may apply depending on your destination — these are calculated at checkout for most countries.

How do I track my order?

You receive a tracking link by email as soon as your order ships. Tracking updates may take 24–48 hours to populate after dispatch.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery on unworn, unwashed items with original tags attached. See our full refund policy for details.

Can I exchange for a different size?

To exchange an item, return it through our standard process and place a new order for the correct size separately. This ensures you receive the new size as quickly as possible.

Who pays for return shipping?

Return shipping is at the customer's expense unless the item arrived defective, damaged, or incorrect. In those cases, we cover return shipping and expedite a replacement.

Sizing & Fit

How do Pianizzo sizes run?

Pianizzo silhouettes are cut on Italian sizing standards. Tops generally run true to size with a slim European fit. For most pieces we recommend ordering your usual size; for layering you may consider sizing up. Always check our size guide against your own measurements.

What if my item doesn't fit?

Return it within 30 days of delivery and order the correct size. Items must be unworn with tags attached.

Are shoe sizes in EU, US, or UK?

Our loafers are listed in EU sizing (39–48) with US and UK conversions in the product details. Refer to the size guide for the full conversion table.

Materials & Care

What materials does Pianizzo use?

We work exclusively in premium natural materials — Italian wool (110s and 130s), 100% cashmere, premium linen and cotton, suede and leather. We do not blend synthetic fibres into our flagship pieces.

How do I care for cashmere and wool?

Hand wash cold or dry clean. Lay flat to dry — never tumble dry or hang wet. Store folded, not hung. Steam to refresh between wears rather than washing after every use.

How do I care for suede loafers?

Brush regularly with a suede brush. Treat with a suede protector before first wear and reapply seasonally. Avoid direct rain; allow wet shoes to dry naturally before brushing.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are processed over secure encrypted channels.

Is my payment information secure?

Yes. We do not store credit card details on our servers. All payments are processed by PCI-DSS compliant providers.

Contact

How do I reach customer service?

Use our contact form. We respond within one business day, Monday through Friday.

Rated 4.8 / 5 based on 3,479 reviews on

John Walker, 2 hours ago

Exactly what I expected

Ordered the half-zip two weeks back. Arrived in three days, well packaged. Photographs don't do it justice — feels substantial in hand and layers properly under a jacket. Quiet design, the kind you forget you're wearing. Recommended.

Brenda, 14 hours ago

Looks like proper tailoring

Bought a linen shirt for my partner. Looks like proper tailoring. He wears it every weekend.

Marco T., 20 hours ago

Sorted a shipping issue

Had a delay with my linen set order. Got in touch through their socials and the team was quick to respond. They reshipped at no charge and everything arrived in perfect condition. Quality of the pieces matched the service.

Mario C., 1 day ago

Pianizzo

Delivery in a few days, as stated. Picked up a polo, two pairs of trousers, and a linen shirt. Reads as proper menswear — refined, considered, masculine. No notes.

Helena R., 1 day ago

Gift for my husband

Bought my husband a cashmere turtleneck for his birthday. The build quality is noticeably better than I'd expected at this price. Their team helped me sort sizing before ordering and answered every question. Effortless from start to finish.

Jess, 1 day ago

Sorted without fuss

Their pieces are well made. Had a minor query about polo sizing and they sorted it within a day. Professional throughout.

Frédéric M., 2 days ago

After-sales service worth noting

Lovely linen shirt, fine finish. Had a small issue with the collar and customer service handled it like proper professionals. Nothing else to add — well done.

Alessandro P., 2 days ago

A safe bet

Ordered a polo and a pair of cotton trousers. Quality is there and the design is tasteful. Recommended without hesitation.

Samuel P., 2 days ago

Solid addition to the rotation

The wool sweater is a strong piece. Wearing it through the colder months — substantial, well finished, no pilling. Worth the spend.

Alessio, 2 days ago

Will buy again

Picked the linen tee and a pair of cotton trousers. Both go with everything I own. Build quality stands out — nothing else quite at this level for the price.

Tony R., 2 days ago

Fair value, proper service

Picked up a couple of cotton polos. Nicely made, sensible pricing. Customer service was straightforward and helpful. Will be back.

Vladimir T., 3 days ago

Simple and elegant

The Reggio sunglasses. Refined frame, clean lines, sit well. Exactly what I was after.

Andreas, 3 days ago

Stand behind their work

Bought a wool turtleneck and a linen shirt three years back and wear them regularly. The turtleneck developed a small snag during normal wear. Got in touch — the team handled it promptly, sorted a replacement without fuss. After years of use, that's the kind of service that earns repeat business. Impressed.

Pedro G., 3 days ago

Both ends well done

Picked up a linen set. Products and customer service in equal measure. Recommended.

Abdul E., 3 days ago

Quality matched by service

Genuinely pleased with the experience. The linen shirt looks more refined in person than online — proper craftsmanship comes through. What stood out more, though, is how they handled a query during the process. They followed up until it was sorted properly. Rare to find that combination — well-made products and a team that actually cares. Recommended.

Anthony V., 3 days ago

Considered design, quality build

Two pairs of loafers ordered across the year, both in suede. Considered design and proper build quality. Customer service is steady whenever needed. Nothing else to ask for.

Khalil, 3 days ago

Earned a returning customer

The loafers: clean, refined, well proportioned. The service: quick, dependable, fair. Damaged one of the pair a few months in by accident. Reached out, they arranged a replacement without hesitation. That's why I'll keep coming back.

Georgios G., 4 days ago

Holds up over time

Wearing a wool turtleneck and cotton trousers I bought years back — still look as they did day one. When I needed support recently, response was quick and thorough even after that much time. Best end-to-end experience I've had in this space.

Carina S., 4 days ago

Sorted my sizing mistake

Second order — first was smooth, second time I had sizing wrong on a linen shirt. Left a note, they reached out with a solution. The pieces hold up to daily wear. Service that follows through is rare — appreciated.

Kerem Ç., 4 days ago

Clean and well made

Quality is there, the lines are clean, delivery was quick. Happy with the polo and the trousers.

Need help?

Frequently Asked Questions

How do I track my order?

Every order is shipped with a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. You can follow your delivery in real time directly on our website using the Track your order page — just enter your order number and email. If you have not received your tracking information within 3 business days of your order confirmation, please contact us at contact@pianizzo.com.

How long does shipping take?

Orders are processed within 2 business days of purchase. Standard delivery then takes 4–8 business days from dispatch to all our main destinations (United States, United Kingdom, European Union, Canada, Australia and New Zealand). An express shipping option is also available at checkout for faster delivery. All delivery timeframes are business days, excluding weekends and public holidays.

Do you ship to my country?

Pianizzo currently ships to the United States, United Kingdom, European Union, Canada, Australia and New Zealand. Shipping is free on every order to these destinations, with no minimum purchase required. All applicable import duties and taxes are already included in your order total at checkout, so there are no additional fees upon delivery. If your country is not listed above, please contact us at contact@pianizzo.com before placing your order to confirm availability.

What payment methods are available?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as the additional secure payment methods displayed at checkout. All transactions are processed through an SSL-encrypted connection, ensuring your financial information is always protected.

Is it possible to change my shipping address?

Address changes can only be made before your order is dispatched. Since orders are processed within 2 business days, please contact us as soon as possible at contact@pianizzo.com with your order number if you need to update your delivery address. Once the order has shipped, we are unable to redirect it, and Pianizzo cannot be held responsible for orders that are undeliverable due to an incorrect address.

What are the return rules?

We offer a 30-day return policy from the date you receive your item, valid for all customers worldwide. To be eligible, items must be returned unworn, unused, with all original tags attached and in their original packaging, with proof of purchase. To initiate a return, contact us at contact@pianizzo.com — items returned without prior approval will not be accepted. Custom or personalised orders, sale items and gift cards are non-returnable. Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged or incorrect.