Last updated: May 20, 2026
Overview
Welcome to Pianizzo. The terms "we," "us," and "our" refer to Pianizzo. Pianizzo operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Pianizzo is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
Nothing in these Terms limits or excludes any rights you have under applicable mandatory consumer protection laws in your country of residence.
Section 1 — Access and Account
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
Section 2 — Our Products
We have made every effort to provide an accurate representation of our products. However, colors or product appearance may differ from how they appear on your screen due to your device type, settings, and configuration.
We do not warrant that the appearance or quality of any product purchased will meet your expectations or be identical to how it appears in our store.
All product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.
Section 3 — Orders
When you place an order, you are making an offer to purchase. Pianizzo reserves the right to accept or decline your order for any reason. Your order is not accepted until Pianizzo confirms acceptance and receives and processes your payment.
Please review your order carefully before submitting, as Pianizzo may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you at the email or billing address provided at the time of purchase.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Section 4 — Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
You agree to provide current, complete, and accurate purchase and payment information for all transactions. You represent and warrant that the payment information you provide is true and complete, that you are authorized to use the payment method provided, and that you will pay all charges incurred, including any applicable taxes and shipping fees.
Section 5 — Shipping and Delivery
All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, risk of loss passes to you.
For further details on shipping timelines and delivery areas, please refer to our Shipping Policy.
Section 6 — Intellectual Property
Our Services, including all trademarks, text, images, graphics, product content, video, audio, and the design, selection, and arrangement thereof, are owned by Pianizzo, its affiliates, or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent.
Pianizzo's names, logos, product and service names, designs, and slogans are trademarks of Pianizzo or its affiliates. You must not use such trademarks without prior written permission. All other trademarks appearing on the Services belong to their respective owners.
Section 7 — Optional Tools
You may be provided access to third-party tools as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools. Any use of such tools is entirely at your own risk.
Section 8 — Third-Party Links
The Services may contain links to third-party websites or platforms. We are not responsible for the content, accuracy, or practices of any third-party site. If you choose to access third-party sites, you do so at your own risk. Complaints regarding third-party products or services should be directed to the relevant third party.
Section 9 — Relationship with Shopify
Pianizzo is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with Pianizzo. Shopify is not responsible for any aspect of any transaction between you and Pianizzo, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims arising from or related to your purchases and transactions with Pianizzo.
Section 10 — Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these policies.
Section 11 — Feedback
If you submit ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.
You represent and warrant that you own or have all necessary rights to your Feedback, and that it does not violate any third-party rights or these Terms. We are under no obligation to maintain Feedback in confidence, pay compensation for it, or respond to it.
Section 12 — Errors, Inaccuracies, and Omissions
Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice.
Section 13 — Prohibited Uses
You may access and use the Services for lawful purposes only. You may not use the Services:
We reserve the right to suspend or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
Section 14 — Agents
14.1 This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed without direct supervision.
14.2 No Agent may access or interact with the Services unless it identifies itself and operates in strict accordance with Section 14.4 below. No Agent may access the Services if we have requested that it refrain from doing so.
14.3 We may limit, including by technical measures, whether and how any Agent accesses or interacts with the Services.
14.4 Agents must: (i) identify that each request is from an Agent and disclose the Agent's name in the HTTP/HTTPS user agent string using the format "Agent/[agent name]"; (ii) not conceal that interactions are from an Agent, including by mimicking human behavior or circumventing CAPTCHAs; (iii) respond truthfully to any inquiry seeking to determine if interactions are from a human or a computer; (iv) not circumvent any measure intended to block, limit, or control Agent access to the Services.
Section 15 — Termination
We may terminate this agreement or your access to the Services at any time, without notice, at our sole discretion. You will remain liable for all amounts due up to the date of termination.
The following sections will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Governing Law, and Privacy Policy.
Section 16 — Disclaimer of Warranties
THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
Some jurisdictions do not allow the exclusion of implied warranties, so the above may not apply to you in full. Nothing in this section limits any statutory rights you have under applicable consumer protection law.
Section 17 — Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, PIANIZZO, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES.
Nothing in this section limits or excludes liability that cannot be excluded under applicable mandatory law, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
Section 18 — Indemnification
You agree to indemnify, defend, and hold harmless Pianizzo, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms; (2) your violation of any applicable law or third-party rights; or (3) your access to and use of the Services.
Section 19 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
Section 20 — Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with any policies posted on the Services, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements or communications.
Section 21 — Assignment
You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations at any time without notice to you.
Section 22 — Governing Law
These Terms of Service and any agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of Belgium, without regard to conflict of law principles. You and Pianizzo consent to the exclusive jurisdiction of the courts of Brussels, Belgium for the resolution of any disputes arising from these Terms or your use of the Services.
Notwithstanding the above, if you are a consumer residing in the European Union or United Kingdom, you retain the benefit of any mandatory consumer protection provisions of the law of your country of residence that cannot be derogated from by agreement. Nothing in this section limits your right to bring proceedings before the courts of your country of residence where required by applicable mandatory law.
Section 23 — Changes to Terms of Service
We reserve the right to update or change these Terms at any time. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services after any changes are posted constitutes your acceptance of the revised Terms.
Section 24 — Contact Information
Questions about these Terms of Service should be directed to:
Pianizzo Email: contact@pianizzo.com Address: Rue du Trône 100, Ixelles, 1050, Belgium Phone: ⚠️ [INSERT BUSINESS PHONE NUMBER] Business Registration Number (BCE/KBO): ⚠️ [INSERT] VAT Number (TVA/BTW): ⚠️ [INSERT]