Suede City Shoes

Every order is shipped with a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. You can follow your delivery in real time directly on our website using the Track your order page — just enter your order number and email. If you have not received your tracking information within 3 business days of your order confirmation, please contact us at contact@pianizzo.com.

Orders are processed within 2 business days of purchase. Standard delivery then takes 4–8 business days from dispatch to all our main destinations (United States, United Kingdom, European Union, Canada, Australia and New Zealand). An express shipping option is also available at checkout for faster delivery. All delivery timeframes are business days, excluding weekends and public holidays.

Pianizzo currently ships to the United States, United Kingdom, European Union, Canada, Australia and New Zealand. Shipping is free on every order to these destinations, with no minimum purchase required. All applicable import duties and taxes are already included in your order total at checkout, so there are no additional fees upon delivery. If your country is not listed above, please contact us at contact@pianizzo.com before placing your order to confirm availability.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as the additional secure payment methods displayed at checkout. All transactions are processed through an SSL-encrypted connection, ensuring your financial information is always protected.

Address changes can only be made before your order is dispatched. Since orders are processed within 2 business days, please contact us as soon as possible at contact@pianizzo.com with your order number if you need to update your delivery address. Once the order has shipped, we are unable to redirect it, and Pianizzo cannot be held responsible for orders that are undeliverable due to an incorrect address.

We offer a 30-day return policy from the date you receive your item, valid for all customers worldwide. To be eligible, items must be returned unworn, unused, with all original tags attached and in their original packaging, with proof of purchase. To initiate a return, contact us at contact@pianizzo.com — items returned without prior approval will not be accepted. Custom or personalised orders, sale items and gift cards are non-returnable. Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged or incorrect.

Our customer service team is available Monday to Saturday, 9:00 AM – 6:00 PM. Reach us at contact@pianizzo.com and we will get back to you within 24 hours.